Profit
We rebuilt the price list as one ladder, from a solo session up to corporate retainers, and replaced separate birthday and wedding menus with a single event ladder. Two new lines filled the gaps: an at-home session for friend groups, and partnerships with four- and five-star hotels and brands.
Visibility
A new website, built for phones first, and a new logo with a brand kit to match. Behind it, a content plan and coaching in sales built on situational awareness: reading each conversation and adjusting his style, whether it's a hotel manager or a first-time student.
Service
There were no written standards, so we wrote 32 of them across six stages of a session, from the first booking message to the goodbye after class. The same care, every client, without Philippe having to remember it.
Engagement
Proposals, contracts and a waiver that protect both sides and close faster, plus a client tracker and follow-up log so repeat bookings don't depend on memory.